COVID-19 Update

To all our valued customers,
In order to combat this terrible COVID-19 virus, we at Family Pools will not be allowing customers into our retail store and service office. With respect to the government, we will be following their guidelines to try to keep everyone safe and healthy. We are currently working on plans to provide our customers with product and services to keep your pool sanitized and operating. We need to work together to accomplish this daunting task. Please refer to the following procedures to ensure and maintain safe service.

  • Water Testing will be made available by drop off at the front of store. Please leave your sample with your name and cell phone # marked on it in the bin next to the front door. We will call you with the results, at which time you can place and pay for an order. You can then arrange for free delivery or contactless pick up. Delivery will only be done on certain days for various areas. Please check the days that we will be in your area. If you should need something sooner, you can arrange for contactless pick up. In addition to Chemicals, you can order toys, floats, maintenance products, and testing supplies. Contact Tiffany 978-688-8307 ext. 28 or Tiffany@familypoolsonline.com.
  • Shop repairs and Parts: If you are in need of in-shop repairs, call ahead to drop off your filter, pump, or automatic cleaner. We will arrange for you to drop off your item at the front of store. When repairs are completed we will contact you to arrange contactless pick up and payment. Parts can be order by phone or email and contactless pick up can be arranged. Contact Kevin 978-688-8307 ext. 23   or Kevin@familypoolsonline.com.
  • Liner Replacements: We are doing our best to stay close to our schedule. Please be patient while we work within safety guidelines to keep our workers and yourself healthy. Contact Chris at ext. 18 or email Chris@familypoolsonline.com.
  • In-Home Contactless Service Calls: Although scheduling is difficult at this time, Will is doing his best to provide at home service calls scheduling. Please bear with him as he answers a high demand of calls. We will do our best to meet the demand. We can arrange to answer any inquires for new product such as heaters, pumps, filters, salt systems etc. to keep your pool operating properly and safe. Contact Will at ext. 14 or email Will@familypoolsonline.com 
  • Maintenance: (Spring Clean-up service, routine cleanings and water balancing): Please understand that scheduling at this time may be delayed. Please be patient while we work within safety guidelines to keep our workers and yourself healthy. Contact Bill at ext. 978-688 8307 ext. 44 or email maintenance@familypoolsonline.com.
  • Payments:Payments for Retail products and chemicals will be handled when placing order.

    All other payments for Service, Liner replacements, and New Pools will be handled by contacting Laurey at 978 688 8307 ext.20 or email Laurey@familypoolsonline.com.

Thank you and be safe,

From all of us at Family Pools